Frequently Asked Questions

Go to the section “Activate your Voucher?” on the top of the home page (black tools bar) and then follow up the details requested. Take less of 1min. Then you will get the telephone number of our partner to contact to make your booking about your WorldGift voucher. You don`t have any banking details to give to the supplier if you don`t ask additional services. Please Contact Us if you have any difficulties.

You will find in your e-voucher or letter or gift box received the expiration date of the gift experience. So please book it quickly because some gift experiences need to be book 6 to 8 weeks in advance. If you can`t make your booking date already planned, re-contact 48h before the booking date, the supplier to re-schedule that. If you wish to extend the validity of your WorldGift voucher, Contact Us at the phone but you will be charge of £10 admin fees for 3 months extensions.

All the important details of T&C, about the gift you have received, will be find in e-voucher mail at the button, or in the letter or in the gift box received at the back of the gift experience description.

Some partner will request you at the phone your debit card number if you wish to add people in your gift experience (Escape hotel, Driving Experience, Spa season, etc…) or if you request to them others services excluding your WorldGift package. If you have any problem with a supplier about that, please Contact Us directly.

Go to the section named Contact Us. Call us to explain us the damage of your gift or send us a message within pictures of your gift damaged as proof. Our customers services will be please to do their best for assist you.

Gift voucher and retail products are fully refundable within 7 days of receipt. Outside this period, refunds will also be granted up to 28 days from receipt, against an administration fees (10% value of Gift).

Others products like flower, drink, chocolates & others foods can`t be refund.

Please note that we can only refund the card of the original purchaser of the gift and we can`t refund an order past this 28 days period.

If you are outside of 28 days, we are more than happy to exchange your voucher for any other gift experiences on WorldGift, identic of the value of the voucher. Please read also the general T&C of WorldGift before to Contact Us to process about your query.

Your refund voucher notify a reference number on it so you can use this at the button of the basket page (check out) when you will choose your new gift. Then the value of your refund will be deduct automatically the amount of your basket.

Some activities as example balloon or micro light flight can be affected fault of bad weather. We advise our customers to contact our WorldGift partner 24h before the booking date to know if the climatic condition are good for their gift experience.

Please Contact Us soon as you can if you have any types of difficulties (booking, misunderstanding, etc…) with one of our partners. Our customers services is here to help you!

Go to the page Contact Us and find our telephone number to call our customers services (call without surcharged cost). We will be please to help you to choose the right gift for your friend. Then we will guide you how to finalize your order online. You could also buy a gift at the phone with your debit/credit card. You will receive the confirmation of your order by letter few days later and also, if you wish, you could receive a text message of your order details.

Go to the page Contact Us and find our telephone number to call our customers services (call without surcharged cost). We will be please to help you to pick the right gift for your love one and then we will process your order at the phone with your debit/credit card. You will receive the confirmation of your order by letter few days later and also, if you wish, you could receive a text message of your order details.

Go to the page Contact Us and find our telephone number to call our customers services (call without surcharged cost). We will be please to help you to choose the right gift for your friend. Then we will guide you how to finalize your order online. You could also buy a gift at the phone with your debit/credit card. You will receive the confirmation of your order by letter few days later and also, if you wish, you could receive a text message of your order details.

We could send you another voucher in compensation, of your choice:

• £5 admin fees for a new e-voucher
• £8 admin fees for a new classic letter
• £12 admin fees for a new gift box pass

If you have a company with a good background and you would like to provide to WorldGift some attractive products for our dear customers, be free to Contact Us. Select the type of query called New Potential Supplier and give us the maximum details of your establishment. Please precise also the type of gift category and sub-category your product(s) are related. You can attached document(s) (3 max. 2M each) within your B2B proposal. Our company is actually in very busy time of fulfilment from our lunch day few months ago so if we do not come back to you in 14 days after your message sent, please Call Us!

All our gift voucher with our partners are not nominative but for safety reason you need absolutely to provide the name of your friend to the supplier before his arrival to the venue. If you don’t do that our partners have policy to reject your friend to make the activity.