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WORLDWIDE ACTIVITIES

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WORLDGIFT.COM Terms of Sale

  1. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which the Seller supply products to you, whether these are goods, services or digital conten
    2. Why you should read them. Please read these terms carefully before you submit your order. These terms tell you who operates this website, who provides your products, how products are provided to you, how you or the seller may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact the Seller to discuss
    3. "Writing" includes emails. When these terms use the words "writing" or "written" in these terms, this includes emails
    4. Translations of these terms. Where these terms are provided in a language other than English, they are a translation for information only and the English version shall take priority if there is a conflict between the English version and a translation.
  2. WHO ARE YOU BUYING FROM?
    1. WorldGift.com is an eCommerce marketplace, much like eBay or Amazon Marketplace. Therefore it only operates the website and provides third party's a platform on which to sell their products. It does not itself sell products or services.
    2. Any products or services ordered on WorldGift.com are supplied by a third party seller, not WorldGift.com.
    3. Whilst WorldGift.com is happy to help, the Seller asks that in the first instance you contact the third party seller that provided your products or services.
    4. WorldGift.com accepts no liability for what a Seller does or fails to do.
  3. INFORMATION ABOUT THE SELLER, AND HOW TO CONTACT THE SELLER
    1. In these terms the third party seller from which you are buying your products or services is referred to as the "Seller".
    2. You can contact the Seller using the contact details provided for them on your order confirmation email.
  4. INFORMATION ABOUT WORLDGIFT AND HOW TO CONTACT WORLDGIFT
    1. WorldGift is a trading name of WorldGift Trading Limited, a company registered in England and Wales. It's company registration number is 11397739 and it's registered office is at Ashford Commercial Quarter, 1 Dover Place, Ashford, Kent, TN23 1FB.
    2. You can contact the Seller using the contact details provided for them on your order confirmation email.
    3. You can contact WorldGift by writing to our customer service team on: contact@worldgift.com
    4. How WorldGift may contact you. If WorldGift has to contact you it will do so by telephone or by writing to you at the email address or postal address you provided to it when you created your account.
  5. THE SELLER'S CONTRACT WITH YOU
    1. How the Seller will accept your order. The Seller's acceptance of your order will take place when the Seller emails you to accept it, at which point a contract will come into existence between you and the Seller.
    2. If the Seller cannot accept your order. If the Seller is unable to accept your order, the Seller will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on the Seller's resources which the Seller could not reasonably plan for, because the Seller has identified an error in the price or description of the product or because the Seller is unable to meet a delivery deadline you have specified.
    3. The Seller will assign an order number to your order and tell you what it is when the Seller accepts your order. It will help the Seller if you can tell the Seller the order number whenever you contact the Seller about your order.
    4. The Seller only sells to the UK. The Seller's website is solely for the promotion of the Seller's products in the UK. Unfortunately, the Seller does not accept orders from addresses outside the UK.
  6. THE SELLER'S PRODUCTS
    1. Products may vary slightly from their pictures. The images of the products on this website are for illustrative purposes only. Although the Seller has made every effort to display the colours accurately, the Seller cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although the Seller has made every effort to be as accurate as possible, because some of the Seller's products may be handmade, all sizes, weights, capacities, dimensions and measurements indicated on this website have a 5% tolerance.
    2. Product packaging may vary. The packaging of the product may vary from that shown in images on this website.
    3. Making sure your measurements are accurate. If the Seller is making the product to measurements you have given the Seller you are responsible for ensuring that these measurements are correct
  7. YOUR RIGHTS TO MAKE CHANGES
    1. If you wish to make a change to the product you have ordered please contact the Seller. The Seller will let you know if the change is possible. If it is possible the Seller will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If the Seller cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10, "Your rights to end the contract").
  8. THE SELLER'S RIGHTS TO MAKE CHANGES
    1. Minor changes to the products. The Seller may change the product:
      1. to reflect changes in relevant laws and regulatory requirements. Examples of the practical effects this may have on you include:
        1. those effects specified to a Product, as listed on the relevant product page; and
        2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
    2. More significant changes to the products and these terms. In addition, as the Seller informed you in the description of the product on this website, the Seller may make the following changes to these terms or the product, but if the Seller does so the Seller will notify you and you may then contact the Seller to end the contract before the changes take effect and receive a refund for any products paid for but not received. Significant changes which could be made in respect of a Product are specified on the relevant Product page of this website.
    3. Updates to digital content. The Seller may update or require you to update digital content, provided that the digital content shall always match the description of it that the Seller provided to you before you bought it.
  9. PROVIDING THE PRODUCTS
    1. Delivery costs. The costs of delivery will be as displayed to you on this website.
    2. When the Seller will provide the products. During the order process the Seller will let you know when the Seller will provide the products to you.
    3. The Seller is not responsible for delays outside the Seller's control. If the Seller's supply of the products is delayed by an event outside the Seller's control then the Seller will contact you as soon as possible to let you know and the Seller will take steps to minimise the effect of the delay. Provided the Seller does this the Seller will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact the Seller to end the contract and receive a refund for any products you have paid for but not received.
    4. Collection by you. The Seller is unable to provide a collection facility for products.
    5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the Seller will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    6. If you do not re-arrange delivery. If you do not collect the products from the Seller as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot the Seller will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite the Seller's reasonable efforts, the Seller is unable to contact you or re-arrange delivery or collection the Seller may end the contract and clause 12.2 will apply.
    7. If you do not allow the Seller access to provide services. Where the Seller requires access to your property to provide services, and you do not allow the Seller access to your property to perform the services as arranged (and you do not have a good reason for this), the Seller may charge you additional costs incurred by the Seller as a result. If, despite the Seller's reasonable efforts, the Seller is unable to contact you or re-arrange access to your property the Seller may end the contract and clause 12.2 will apply.
    8. Your legal rights if the Seller deliver goods late. You have legal rights if the Seller deliver any goods late. If the Seller miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
      1. the Seller has refused to deliver the goods;
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. you told the Seller before the Seller accepted your order that delivery within the delivery deadline was essential.
    9. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 9.8, you can give the Seller a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if the Seller does not meet the new deadline.
    10. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 9.8 or clause 9.9, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that the Seller will refund any sums you have paid to the Seller for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to the Seller or (if they are not suitable for posting) allow the Seller to collect them from you. The Seller will pay the costs of postage or collection. Please call customer services using the contact details at the top of these terms for a return label or to arrange collection.
    11. When you become responsible for the goods. A product which is goods will be your responsibility from the time the Seller delivers the product to the address you gave the Seller.
    12. When you own goods. You own a product which is goods once the Seller has received payment in full.
    13. Reasons the Seller may suspend the supply of products to you. The Seller may have to suspend the supply of a product to:
      1. deal with technical problems or make minor technical changes;
      2. update the product to reflect changes in relevant laws and regulatory requirements; or
      3. make changes to the product as requested by you or notified by the Seller to you (see clause 8).
  10. YOUR RIGHTS TO END THE CONTRACT
    1. Before you end the contract. For some Products, the Seller may offer exchange at its discretion. For instance, the Seller may allow you to switch the location of a driving experience day, or allow you to change from a French cooking class to a Japanese cooking class. If this is of interest to you, please contact the Seller before cancelling.
    2. You can always end your contract with the Seller. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how the Seller is performing and when you decide to end the contract:
      1. If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 13;
      2. If you want to end the contract because of something the Seller has done or has told you the Seller is going to do, see clause 10.3;
      3. If you have just changed your mind about the product, see clause 10.4. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you may have to pay the costs of return of any goods;
      4. In all other cases (if the Seller is not at fault and there is no right to change your mind), see clause 10.7.
    3. Ending the contract because of something the Seller has done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and the Seller will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. the Seller has told you about an upcoming change to the product or these terms which you do not agree to (see clause 8.2);
      2. the Seller has told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside the Seller's control; or
      4. you have a legal right to end the contract because of something the Seller has done wrong (including because the Seller has delivered late (see clause 9.8).
      5.  
    4. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    5. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
      1. Any Product which is a routine purchase and delivered or performed immediately;
      2. any Product that is customised or made to your specification;
      3. any Product containing rapidly deteriorating goods, for instance hampers containing goods with a short shelf life or a flower delivery;
      4. any Product including accommodation, catering or services related to leisure activities where the Product can only be used on a specific date or during a specific period;
      5. any Product which includes transport;
      6. any Product which is a healthcare product;
      7. digital products after you have, or someone you nominate has, started to download or stream these;
      8. services, once these have been completed, even if the cancellation period is still running;
      9. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
      10. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
      11. any products which become mixed inseparably with other items after their delivery.
    6. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
      1. Have you bought services (for example, a driving experience day)? If so, you have 14 days after the day the Seller emailed you to confirm the Seller accepted your order. However, once the Seller has completed the services you cannot change your mind, even if the period is still running. If you cancel after the Seller has started the services, you must pay the Seller for the services provided up until the time you tell the Seller that you have changed your mind.
      2. Have you bought digital content for download or streaming (for example, an eBook or digital music or film download)? if so, you have 14 days after the day the Seller emails you to confirm the Seller accepts your order, or, if earlier, until you (or someone you nominate) start(s) downloading or streaming. If the Seller delivered the digital content to you (or someone you nominate) immediately, and you agreed to this when ordering, you will not have a right to change your mind.
      3. Have you bought goods (for example, a hamper)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
        1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
        2. Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
    7. Ending the contract where the Seller is not at fault and there is no right to change your mind. Even if the Seller is not at fault and you do not have a right to change your mind (see clause 10.1), you can still end the contract before it is completed, but you may have to pay the Seller compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when the Seller has finished providing the services and you have paid for them. If you want to end a contract before it is completed where the Seller is not at fault and you have not changed your mind, just contact the Seller to let the Seller know. The contract will end immediately and the Seller will refund any sums paid by you for products not provided but the Seller may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs the Seller will incur as a result of your ending the contract.
  11. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    1. Tell the Seller you want to end the contract. To end the contract with the Seller, please let the Seller know by doing one of the following:
      1. Phone or email. Call or email the Seller (following the instructions at the top of this page to contact them). Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. Online. Contact the Seller via the returns page of the WorldGift website (worldgift.com).
      3. By post. Print off the form and post it to the Seller at the address provided on the email we sent you confirming your order. Or simply write to the Seller at that address, including details of what you bought, when you ordered or received it and your name and address.
      4.  
    2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to the Seller. You must post them back to the Seller at the address provided in the email confirming your order, or (if they are not suitable for posting) allow the Seller to collect them from you. Please call contact the Trade on the contact details provided in the confirmation email for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling the Seller you wish to end the contract.
    3. When the Seller will pay the costs of return. The Seller will pay the costs of return:
      1. if the products are faulty or mis-described;
      2. if you are ending the contract because the Seller has told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside the Seller's control or because you have a legal right to do so as a result of something the Seller has done wrong; and
      3. if the Seller told you that returns were free in writing before you entered into this contract, whether on this website or otherwise,
        In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    4. What the Seller charge for collection. If you are responsible for the costs of return and the Seller is collecting the product from you, the Seller will charge you the direct cost to the Seller of collection.
    5. How the Seller will refund you. The Seller will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, the Seller may make deductions from the price, as described below.
    6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      1. The Seller may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If the Seller refunds you the price paid before the Seller is able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay the Seller an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method the Seller offers. For example, if the Seller offers delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then the Seller will only refund what you would have paid for the cheaper delivery option.
      3. Where the product is a service, the Seller may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told the Seller you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
      4.  
    7. When your refund will be made. The Seller will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. If the products are goods and the Seller has not offered to collect them, your refund will be made within 14 days from the day on which the Seller receives the product back from you or, if earlier, the day on which you provide the Seller with evidence that you have sent the product back to the Seller. For information about how to return a product to the Seller, see clause 9.2.
      2. In all other cases, your refund will be made within 14 days of your telling the Seller you have changed your mind.
  12. THE SELLER'S RIGHTS TO END THE CONTRACT
    1. The Seller may end the contract if you break it. The Seller may end the contract for a product at any time by writing to you if:
      1. you do not, within a reasonable time, allow the Seller to deliver the products to you or collect them from the Seller; or
      2. you do not, within a reasonable time, allow the Seller access to your premises to supply the services.
    2. You must compensate the Seller if you break the contract. If the Seller ends the contract in the situations set out in clause 12.1 the Seller will refund any money you have paid in advance for products the Seller has not provided but the Seller may deduct or charge you reasonable compensation for the net costs the Seller will incur as a result of your breaking the contract.
  13. IF THERE IS A PROBLEM WITH THE PRODUCT
    1. How to tell the Seller about problems. If you have any questions or complaints about the product, please contact the Seller on the contact details provided in your order confirmation email, and failing that, the Seller. You can contact the Seller by following the instructions at the top of this page.
    2. Summary of your legal rights. The Seller is under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

      Summary of your key legal rights
      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      If your product is goods, for example a hamper, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
      • up to 30 days: if your goods are faulty, then you can get an immediate refund.
      • up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
      • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
      See also clause 10.4.

      If your product is digital content, for example an eBook or music download, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

      • if your digital content is faulty, you're entitled to a repair or a replacement.
      • if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
      • if you can show the fault has damaged your device and the Seller hasn't used reasonable care and skill, you may be entitled to a repair or compensation.
      See also clause 10.4.

      If your product is services, for example an experience day, the Consumer Rights Act 2015 says:
      • you can ask the Seller to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if the Seller can't fix it.
      • if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
      • if you haven't agreed a time beforehand, it must be carried out within a reasonable time.
      See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
    3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to the Seller at the address given in your order confirmation email or (if they are not suitable for posting) allow the Seller to collect them from you. The Seller will pay the costs of postage or collection. Please contact the Seller using the contact details provided in your order confirmation for a return label or to arrange collection.
  14. PRICE AND PAYMENT
    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. The Seller takes all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if the Seller discovers an error in the price of the product you order.
    2. The Seller will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date the Seller supplies the product, the Seller will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if the Seller got the price wrong. It is always possible that, despite the Seller's best efforts, some of the products the Seller sells may be incorrectly priced. The Seller will normally check prices before accepting your order so that, where the product's correct price at your order date is less than the Seller's stated price at your order date, the Seller will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, the Seller will contact you for your instructions before the Seller accepts your order. If the Seller accepts and processes your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the Seller may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. Payment must be made via this website at the time you place your order. The methods of payment available will be displayed during the check out process.
    5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact the Seller promptly to let the Seller know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved the Seller will charge you interest on correctly invoiced sums from the original due date.
  15. THE SELLER'S RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    1. The Seller is responsible to you for foreseeable loss and damage caused by the Seller. If the Seller fails to comply with these terms, the Seller is responsible for loss or damage you suffer that is a foreseeable result of the Seller's breaking this contract or the Seller's failing to use reasonable care and skill, but the Seller is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the Seller and you knew it might happen, for example, if you discussed it with the Seller during the sales process.
    2. The Seller does not exclude or limit in any way the Seller's liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the Seller's negligence or the negligence of the Seller's employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
    3. When the Seller is liable for damage to your property. If the Seller is providing services in your property, the Seller will make good any damage to your property caused by the Seller while doing so. However, the Seller is not responsible for the cost of repairing any pre-existing faults or damage to your property that the Seller discovers while providing the services.
    4. If defective digital content which the Seller has supplied damages a device or digital content belonging to you and this is caused by the Seller's failure to use reasonable care and skill the Seller will either repair the damage or pay you compensation. However, the Seller will not be liable for damage which you could have avoided by following the Seller's advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by the Seller.
    5. The Seller is not liable for business losses. The Seller only supplies the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose the Seller will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  16. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How WorldGift and the Seller will use your personal information. Please see the privacy policy www.worldgift.com/privacy-policy/) for information as to how the Seller use your personal information.
  17. OTHER IMPORTANT TERMS
    1. The Seller may transfer this agreement to someone else. The Seller may transfer its rights and obligations under these terms to another organisation. The Seller will contact you to let you know if the Seller plans to do this. If you are unhappy with the transfer you may contact the Seller to end the contract within five days of the Seller telling you about it and the Seller will refund you any payments you have made in advance for products not provided.
    2. You need the Seller's consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if the Seller agrees to this in writing. The Seller may not agree if doing so would increase the Seller's costs or risk to the Seller's business.
    3. Nobody else has any rights under this contract. This contract is between you and the Seller. No other person shall have any rights to enforce any of its terms. Neither of the Seller will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if the Seller delay in enforcing this contract, the Seller can still enforce it later. If the Seller does not insist immediately that you do anything you are required to do under these terms, or if the Seller delays in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent the Seller taking steps against you at a later date. For example, if you miss a payment and the Seller does not chase you but the Seller continues to provide the products, the Seller can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    7. Alternative dispute resolution. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform as an alternative to court.

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