HEY THERE! WE ARE HERE TO HELP YOU SO, NO WORRIES!

I have placed an order for an activity gift and I cannot find the confirmation email, please help!

Do not worry, your order was purchased directly from the WorldGift website so rest assured, we will be able to track it down and resend you the details again in good time for you to enjoy it! Firstly, it would be great if you could check your junk/spam and even your deleted items just in case (privacy settings sometimes mean the confirmation emails can end up in any one of those places by accident).

If you still can't find the confirmation email after checking your folders, please contact us here and have the following details ready:

• Your full name
• Any information you can recall about the gift/experience you want to trace
• The email address used to complete the purchase
• The approximate date (even if it is the month and year) of the purchase
• Proof of payment (screengrab of your purchase registering on your banking app, etc)

In all cases, we recommend adding WorldGift to your contacts/trusted senders list so this should hopefully be avoided in the future.

I would like to get in touch with the WorldGift Customer Service Team - how can I contact you?

We love that you want to chat with us and we always want to hear from you too!

All you need to do is fill out the form on our Contact Page and select the option that best suits what you would like to talk about.

We aim to get back to you within 5 working days but some queries may take longer to resolve. Please bear in mind that our team may also be prioritising customer amendment needs for exciting gifts or experiences that are occurring within the next 24-48hrs (basically, superhero level response times!) So, whilst we will do absolutely everything, we can to ensure we respond quickly as we can to as many queries as possible, we also greatly appreciate your understanding and patience in advance.

Please bear in mind that during this time our team will be handling a high volume of extension and amendment needs whilst working from home as a safety precaution due to the pandemic. We appreciate your understanding and patience.